Beneficios e impactos de la implementación de normas técnicas en las organizaciones: una revisión sistemática

Constanza Cristina Díaz Romero, Yuber Liliana Rodríguez Rojas

Resumen


Este artículo busca analizar los beneficios e impactos a nivel interno y externo de la implementación de sistemas de gestión normalizados en las organizaciones.
Para ello, se realizó una revisión sistemática exploratoria en las bases de datos Business Source Complete, Ebsco, SocINDEX y Proquest, siguiendo la metodología propuesta por Manchado, Tamames, López, Mohedano et al. (2009), de artículos publicados entre 1997 y 2014. El análisis se efectuó desde cinco categorías de beneficios e impactos en la gestión, la imagen, las personas, la productividad y el mercado. Los resultados muestran que, independientemente del sector económico, implementar una norma técnica ISO en la gran mayoría de los casos, mejora los resultados sobre el mercado y la productividad.


Palabras clave


beneficios; gestión; ISO; sistema de gestión

Texto completo:

PDF

Referencias


Aba, E. K. y Badar, M. A. (2013). A Review of the Impact of ISO 9000 and ISO 14000 Certifications. Journal of Technology Studies, 39(1), 42-50.

Alberti, M., Caini, L., Calabrese, A., Rossi, D. (2000). Evaluation of the costs and benefits of an environmental management system. International Journal of Production Research, 38(17), 4455-4466.

Allur, E., Heras-Saizarbitoria, I. y Casadesús, M. (2014). Internalization of ISO 9001: a longitudinal survey. Industrial Management & Data Systems, 114(6), 872-885.

Ang, L. y Buttle, F. (2012). Complaints-handling processes and organisational benefits: An ISO 10002-based investigation. Journal of Marketing Management, 28(9-10), 1021-1042.

Beattie, K. R. y Sohal, A. S.(1999). Implementing ISO 9000: A study of its benefits among Australian organizations. Total Quality Management, 10(1), 95-106.

Berthelot, S., McGraw, E., Coulmont, M. y Moraill, J. (2003). ISO 14000: Added Value for Canadian Business? Environmental Quality Management, 13(2), 47-57.

Blind, K. (2001). The impacts of innovations and standards on trade of measurement and testing products: empirical results of Switzerland’s bilateral trade flows with Germany, France and the UK. Information Economics and Policy, 13(4), 439-460.

Boiral, O.(2012). ISO 9000 and Organizational Effectiveness: A Systematic Review. Quality Management Journal, 19(3), 16-37.

Boiral, O. (2011). Managing with ISO Systems: Lessons from Practice. Long Range Planning, 44(3), 197-220.

Casadesús, M. y Karapetrovic, S. (2005). Has ISO 9000 lost some of its lustre? A longitudinal impact study. International Journal of Operations & Production Management, 25(6), 580-596.

Chang, D. y Lo, L. (2005). Measuring the Relative Efficiency of a Firm’s Ability to Achieve Organizational Benefits after ISO Certification. Total Quality Management, 16(1), 57-69.

Chu, P.-Y. y Wang, H.-J. (2001). Benefits, Critical Process Factors, and Optimum Strategies of Successful ISO 9000 Implementation in the Public Sector: An Empirical Examination of Public Sector Services in Taiwan. Public Performance & Management Review, 25(1), 105-121.

Corbett, C. J., Montes-Sancho, M. J. y Kirsch, D. A. (2005). The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis. Management Science, 51(7), 1046-1059.

Dick, G. P. M. (2009). Exploring performance attribution. The case of quality management standards adoption and business performance. International Journal of Productivity and Performance Management, 58(4), 311-328.

Dick, G. P. M., Heras, I. y Casadesús, M. (2008). Shedding light on causation between ISO 9001 and improved business performance. International Journal of Operations & Production Management, 28(7), 687-708.

Deutsches Institut für Normung (DIN) (2000). Beneficios económicos de la normalización, Resumen de resultados. Reporte final y ejemplos prácticos., Wien: Deutsches Institut für Normung [DIN], Beuth Verlag GmbH Berlin.

Douglas, A., Kirk, D., Brennan, C. y Ingram, A. (1999). Maximizing the benefits of ISO 9000 implementation. Total Quality Management, 10(4-5), S507-S513.

Ferguson, A.(2004). Do management standards benefit consumers? Consumer Policy Review, 14(2), 38-43.

Huarng, F., Horng, Ch. y Chen, C. (1999). A study of ISO 9000 process, motivation and performance. Total Quality Management, 10(7), 1009-1025.

International Organization for Standardization (ISO) (2006). ISO 10014: Gestión de calidad - Guía para analizar beneficios financieros y económicos, desde la aplicación de los principios de la gestión de la calidad ISO 9000. Bogotá: Instituto Colombiano de Normas Técnicas y Certificación [Icontec].

International Organization for Standardization [ISO] (2011). Economic benefits of standards - International case studies. Ginebra: autor.

International Organization for Standardization [ISO] (2012a). Economic benefits of standards - International case studies Volume 2. Ginebra: autor.

International Organization for Standardization [ISO] (2012b). What’s the bottom line? Ginebra: autor International Organization for Standardization [ISO] (2013). Economic benefits of Standards - ISO Methodology 2.0. Ginebra: autor.

Jong, P., Paulraj, A. y Blome, C. (2014). The Financial Impact of ISO 14001 Certification: Top-Line, Bottom-Line, or Both? Journal of Business Ethics, 119(1), 131-149.

Karapetrovic, S., Casadesús, M. y Heras, I. (2010). What happened to the ISO 9000 lustre? An eight-year study. Total Quality Management, 21(3), 245-267.

Lertpachin, C., Wingwon, B. y Noithonglek, T. (2013). The effect of marketing focus, innovation and learning organization on the building of competitive advantages: empirical evidence from ISO 9000 certified companies. Journal of Strategic Marketing, 21(4), 323-331.

Lo, L. y Chang, D. (2007). The difference in the perceived benefits between firms that maintain ISO certification and those that do not. International Journal of Production Research, 48(5), 1881-1897.

Manchado, R., Tamames, S., López, M., Mohedano, L. et al. (2009). Revisiones Sistemáticas Exploratorias. Medicina y Seguridad del trabajo, 55(216), 12-19.

Magda, H. y Nabulsib, F.(2012). The Effectiveness of ISO 9000 in an Emerging Market as a Business Process Management Tool: the case of the UAE. Procedia Economics and Finance, (3), 158-165.

Mcadam, R. y Mckeown, M. (1999). Life after ISO 9000: An analysis of the impact of ISO 9000 and total quality management on small businesses in Northern Ireland. Total Quality Management, 10(2), 229-241.

Mezher, T. y Ramadan, H. (1998). The Costs and Benefits of Getting the ISO 9000 Certification in the Manufacturing Sector in Saudi Arabia. Quality Assurance, 6(2), 107-122.

Miotti, H. (2009). Impacto Económico de la Normalización. La Plaine Saint-Denis: AFNOR Normalisation.

Moatazed-Keivani, R., Ghanbari-Parsa, A. R. y Kagaya, S. (1999). ISO 9000 standards: perceptions and experiences in the UK construction industry. Construction Management and Economics, 17(1), 107-119.

Morelos Gómez, J., Fontalvo, T. J. y Vergara, J. C. (2013). Incidencia de la certificación ISO 9001 en los indicadores de productividad y utilidad financiera de empresas de la zona industrial de Mamonal en Cartagena. Estudios Gerenciales, 29(126), 99-109.

Nakamura, M.,Takahashi, T. y Vertinsky, I. (2001). Why Japanese Firms Choose to Certify: A Study of Managerial Responses to Environmental Issues. Journal of Environmental Economics & Management, 42(1), 23-52.

Padma, P., Ganesh, L. S. y Rajendran, C. (2006). A study on the critical factors of ISO 9001:2000 and organizational performance of Indian manufacturing firms. International Journal of Production Research, 46(18), 4981-5011.

Prajogo, D. I. (2008). The sustainability of ISO 9001 in a legal service organisation. The Service Industries Journal, 28(5), 603-614.

Ratnasingam, J., Yoon, C. Y. y Iora, F. (2013). The Effects of ISO 9001 Quality Management System On Innovation And Management Capacities In The Malaysian Furniture Sector. Bulletin of the Transilvania University of Braov, 6(1), 63-70.

Saizarbitoria, I. y Boiral, O. (2013). ISO 9001 and ISO 14001 towards a Research Agenda on Management System Standards. International Journal of Management Reviews, 15(1), 47-65.

Saizarbitoria, I. y Landín, G. (2011). Impacto de la certificación ISO 14001 en el rendimiento financiero empresarial: conclusiones de un estudio empírico. Cuadernos de Economía y Dirección de la Empresa (CEDE), 14(2), 112-122.

Saizarbitoria, I. Landín, G. y Molina-Azorín, J. (2011). Do drivers matter for tn benefits of ISO 14001? International Journal of Operations & Production Management, 31(2), 192-215.

Skrabec, Q. R., Jr., Ragu-Nathan, T. S., Rao, S. S. y Bhatt, B.T. (2001). ISO 9000: Do the Benefits Outweigh the Costs? Industrial Management, 39(6), 26-32.

Stevenson, T. H.; Barnes, F. C. (2001). Fourteen Years of ISO 9000: Impact, Criticisms, Costs, and Benefits. Business Horizon, 44(3), 45-51.

Teixeira, S. y Sampaio, P. (2013). Food safety management system implementation and certification: survey results. Total Quality Management, 24(3), 275-293.

Terziovski, M. y Guerrero-Cusumano, J.-L. (2009). ISO 9000 quality systems certification and its impact on Innovation performance. Academy of Management Annual Meeting Proceedings, 1, 1-6; doi:10.5465/AMBPP.2009.44252631.

United Nations Industrial Development Organization [Unido] (2006). Role of standards. A guide for small and medium-sized enterprises. Recuperado de https://www.unido.org/uploads/tx_templavoila/ Role_of_standards.pdf

Weissinger, R. (2014). Economic benefits of standards. PIK - Praxis der Informationsverarbeitung und Kommunikation, 37(3), 183-188.

Wolniak, R. (2011). The assessment of significance of benefits gained from the improvement of quality management systems in Polish organizations. Quality & Quantity, 47(1), 515-528.

World Trade Organization [WTO] (2005), World Trade Report 2005 - Exploring the links between trade, standards and the WTO. Ginebra: autor.




DOI: https://doi.org/10.15332/s2145-1389.2016.0002.07

Enlaces refback

  • No hay ningún enlace refback.


ISSN: 2145-1389 - e-ISSN: 2463-1140 - DOI: https://doi.org/10.15332/s2145-1389